Before you start reading this story, please hear me. I’m not a big jerk to customer service people. I am ALL for the benefit of the doubt, and I’m a pretty polite person. But with this guy, I can’t not laugh at him a little. Sometimes you can just tell that someone clearly just doesn’t know, and rather than sticking to their guns, they should really ask someone else. My goodness.
On Sunday night, Brady and I were watching Netflix before bed when our show completely cut out. It stopped, and sat “buffering” at 99% for a long time. This happens from time to time. We refreshed the page, but nothing worked. We restarted the laptop, to no avail. I even went downstairs and completely disconnected the router for a few minutes, giving everything a full reboot. But alas, the internet SUCKED. Our speed tests would hardly even load, much less result in good numbers. So Brady called Sasktel.
And was connected to the WORST customer service rep ever.
Brady explained our issue, and the rep’s immediate response was that we had named our network something funny, and clearly, that was making everything unhappy. He was convinced that we needed to rename our network and that it would solve everything. Ridiculous. Brady argued that we have had our “funny” wifi name for five years, and this was an abrupt stop, not something that’s been worsening over time.
Talk to a wall.
The rep went on to say the real issue was all of the devices we had on our network. He said we needed to take everything off of wifi to get an accurate speed test. He refused to consider the fact that this was a complete stop out of nowhere, and something had clearly gone wrong. He had a serious bone to pick with our apple TV for some reason, even though it was off. So we turned off everything.
Finally, the guy was satisfied that we had turned everything off, and lo and behold, the internet still sucked.
We ended up giving up, hanging up, and calling back in hopes of getting someone else.
We got. The same. Guy.
Ugh.
He said judgementally “I really think its that funny name. I’m going to change it.”
So our network “I Believe Wi Can Fi” was changed to “I Believe Fi Can Fi2,” because apparently that is so different and less funny.
No dice.
It was like the guy finally realized it wasn’t actually our fault that stuff wasn’t working right. So he rebooted our router on his end. No dice. He reprogrammed the lines. No dice. He cracked a joke to Brady, saying “We’re really trying everything, hey?” Brady didn’t laugh.
He finally resigned and said we probably needed a new router. Which we had been saying absolutely since the moment this all began. He said he would send someone out on Friday. It was Sunday. We said no, thank you, we’ll take it in ourselves and get it replaced.
So we did that yesterday, and while the wifi was a little patchy, seemingly getting settled, it works pretty well now.
Watch out, though. We named it something funny again. So I fully expect it to crash and burn 🙄
#imnotawitchimyourwifi